We have a 14-day return or exchange policy. In the first instance please email firstname.lastname@example.org and include your order number.
To be eligible for a return or exchange, your item must be returned in the same condition as when you received it, within 14 days from when Royal Mail shows it has having been delivered.
Because we are a small independent company:
- You will be responsible for paying all return and exchange shipping costs*
- Your original postage fee will not be refunded*
*Unless there is an issue with your product on arrival.
We strongly suggest that you select a trackable shipping service as we cannot issue refunds or exchanges for packages that do not arrive.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to make an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund so please allow up to five working days.