The Jewels

Thanks for your feedback Bill. I just want to check; is the towel pulled snuggly around your head? Because it's got a slight stretch it will follow the contour of your head and there should not be any dripping at all as a result. Factors that can affect absorbency include: hair damage, hair colouring, soft/hard water, porosity and choice of products (some, such as leave-in conditions) are designed to coat the hair to keep moisture *in*, and they can cause product build up, requiring a chelating shampoo. If you want to discuss anything further please do email hello@goodwashday.com.

Thanks for your review Helen. As I explained via email six days ago, the tracking details (which were shared in your despatch email) say that your item is being returned to me. It arrived with Portugal customs on Friday, 21st March and stayed there until 16th April when it was marked as 'return to sender'. I don't know why. Once I receive it here I can issue a refund. I also explained that I am no longer shipping to the EU from my website because of numerous post-Brexit issues; obviously this is frustrating for customers, and also for me as I have to refund the item(s) plus expensive international tracked shipping. I now only send to the EU from my Etsy store, because customers pay import duties at checkout and there are no surprises for anyone (I've had some customers not realise taxes are due post-Brexit, so they refuse and they're then sent back to me. We've been chatting via email and can continue to do so until this matter is resolved to your satisfaction.

Thanks Penny. I really wanted to offer a wide variety of colours so that everyone would find at least one that they love!

Thanks for coming back to write a review Catherine! Really pleased that you love your towel!

Thank you so much for your review Sonja. Really happy to read that you love your towel!